Services Overview
Buildwell Behaviour partners with practitioners, providers, and organisations to strengthen behaviour support at every level. We deliver tailored, evidence-based solutions that combine practical guidance with compliance expertise, including:
- Training and Capability Development – nationwide programs for support workers, behaviour practitioners, and senior management, building practical, ethical, and person-centred behaviour support skills.
- Compliance and Governance – developing robust systems for behaviour support and implementing providers, including risk management, report quality assurance, and NDIS compliance support, ensuring safe, ethical, and legally compliant practice.
- Consulting and Mentorship – guiding newly emerging behaviour support providers and implementing providers to deliver effective strategies through support workers, with a focus on restrictive practices, compliance, and real-world implementation.
- Supervision and Behaviour Support Plan Quality Assurance – providing structured support and quality checks to ensure high-standard behaviour support planning and delivery.
Our goal is simple: to lift the quality, consistency, and impact of behaviour support—so organisations can deliver supports that truly improve lives
For Specialist Behaviour Support Providers
For NDIS Support Providers
For Behaviour Support Practitioners
For Carers and
Parents
For Specialist Behaviour Support Providers
Strengthening practice, governance, and capability for safer, more effective behaviour support.
Consulting Services
Turn complexity into clarity — and systems into solutions
At Buildwell Behaviour, we support behaviour support providers and service organisations to build strong, effective, and compliant systems through tailored consulting and leadership coaching. Whether you’re a growing behaviour support practice, a newly registered service looking to strengthen systems, or an established specialist provider seeking to enhance governance and audit readiness, we provide practical, real-world solutions that drive quality and reduce client, staff, financial and reputational risks.
We offer targeted consulting in:
Clinical Governance – Strengthen the quality, safety, and accountability of your clinical services through system-wide gap analysis, policy alignment, procedure and tool development, implementation training, and a clear roadmap for continuous improvement.
Supervision Excellence – Design or refine supervision frameworks, implement report QA tools for consistent, high-standard practice, and upskill supervisors with practical training.
Leadership Coaching & Team Development – Build strong, values-driven teams with strategic coaching, reflective practice, and tailored leadership development.
Audit Readiness – Prepare with confidence through objective practice reviews, gap analysis and recommendations, and updated policies and procedures.
Supervision & Plan QA Subcontracting – Outsource or supplement supervision to ensure robust oversight of complex client work, with experienced practitioners providing quality assurance and leadership support.
Our approach is collaborative, transparent, and results-driven. We work closely with each client to understand your unique needs, organisational size, and stage of development—then co-design sustainable systems that support excellence in behaviour support.
Group Training
for Behaviour Support Practitioners
Is Your Team Meeting the NDIS Quality Indicators for Specialist Behaviour Support?
NDIS Practice Standards—Module 2, Section 3—require that every behaviour support practitioner undertakes ongoing professional development to remain current with evidence-informed practice, including Positive Behaviour Support.
Buildwell Behaviour delivers expert-led training designed to support your team in meeting these standards while building skills, confidence, and compliance. Our flexible programs—online or face-to-face—cover Positive Behaviour Support, restrictive practices, report writing, risk management, and trauma-informed care.
All sessions are evidence-based, aligned with the Behaviour Support Practitioner Capability Framework and current NDIS requirements, and delivered by practitioners who are still active in the field. Training is engaging, with real-life examples and practical applications that reflect the current NDIS behaviour support landscape and the real challenges practitioners face.
Ideal for provider organisations, multidisciplinary teams, or services looking to upskill their workforce consistently, practically, and in an evidence-informed way. Discounted group pricing and flexible delivery options are available to suit your team’s needs.
Go to For Behaviour Support Practitioners for more details on training workshops available.
Contact us to design a training package tailored to your team’s specific needs.
For NDIS Support Providers
Practical training and governance support to reduce risk and strengthen care.
Quality and Compliance Consulting
Reducing risk, improving outcomes, and embedding lasting quality in behaviour support services
Our consulting services are designed to help NDIS providers build robust, compliant systems that reduce risk and support high-quality, person-centred care—particularly in the delivery of Positive Behaviour Support and the use of restrictive practices.
We focus on creating efficient, integrated systems that not only meet NDIS Quality and Safeguarding Standards (Module 2a) but also reduce:
- Risks of physical and psychological harm to participants and staff
- Compliance and audit risks related to restrictive practices
- Financial and reputational risks linked to poor documentation, reporting, or service delivery gaps
Through a practical, outcomes-focused approach, we support your team to implement:
- Behaviour risk assessment and escalation systems
- Streamlined incident response, review, and reporting tools
- Aligned policies and procedures specific to restrictive practices
- Integrated staff training and coaching frameworks
- Effective communication, handover, and data-sharing processes
Whether you're preparing for audit, managing complex behaviour support plans, or strengthening governance, we help embed systems that are practical, defensible, and grounded in everyday practice—so your organisation can act with confidence, care, and clarity.
Specialist Training for Support Providers
We’re excited to offer a powerful suite of specialist training sessions designed to elevate disability support practice across frontline, leadership, and organisational levels. These workshops are grounded in person-centred practice, Positive Behaviour Support (PBS), human rights, trauma-informed care, and compliance with NDIS Quality and Safeguarding requirements.
Training is available both face-to-face and online. We offer flexible delivery options to suit your team's size, location, and learning preferences — whether you're a metro-based service or operating in a remote or regional community.
This essential workshop equips senior leaders and management teams in disability services with the knowledge and tools to lead safe, ethical, and compliant implementation of Positive Behaviour Support Plans.
Explore your organisational responsibilities under NDIS legislation, deepen your understanding of restrictive practices, and learn how to drive cultural and systemic change that supports the reduction and elimination of restraints.
Designed for executive teams, service managers, and quality leads, this training provides practical strategies for embedding behaviour support into governance, workforce, and service systems—ensuring best practice and safeguarding participant rights.
We’re excited to offer a powerful suite of specialist training sessions designed to elevate disability support practice across frontline, leadership, and organisational levels. These workshops are grounded in person-centred practice, Positive Behaviour Support (PBS), human rights, trauma-informed care, and compliance with NDIS Quality and Safeguarding requirements. Training is available both face-to-face and online. We offer flexible delivery options to suit your team's size, location, and learning preferences — whether you're a metro-based service or operating in a remote or regional community.
This essential training helps support workers understand restrictive practices through a human rights lens. Learn how to recognise when restrictive practices are in use, ensure they are applied ethically and safely, and understand your role in implementing behaviour support plans. Gain clarity on legal and compliance responsibilities while supporting the dignity, rights, and safety of the people you work with. Ideal for frontline disability support workers committed to best-practice and person-centred care
Including an introduction to the Nurtured Heart Approach® as a Practical Framework
This training provides disability support workers with a clear understanding of trauma and its impact, and equips them with practical, trauma-informed strategies for everyday support—centred on safety, connection, and empowerment. Training criteria includes:
- Understanding Trauma
- What is Trauma-Informed Practice?
- The Nurtured Heart Approach® (NHA) – A Trauma-Informed Strategy
The Nurtured Heart Approach® (NHA) is a relationship-focused strategy designed to help individuals—especially those with complex needs—build emotional resilience and inner strength. For disability support workers, it offers a powerful, trauma-informed framework to shift interactions from managing behaviours to celebrating strengths. NHA aligns with trauma-informed principles by:
- Creating emotional safety – NHA avoids energising challenging behaviours and instead focuses on noticing and affirming moments of success, fostering a sense of safety and predictability.
- Building trust through connection – By consistently recognising a person’s positive choices, effort, and values, NHA strengthens therapeutic relationships and counters trauma-related beliefs of unworthiness.
- Empowering through positive identity – Instead of focusing on deficits, the approach nurtures self-worth by reflecting back a person’s strengths and capabilities in real time.
- Setting clear, respectful boundaries – NHA includes “reset” techniques that replace punitive responses with calm, non-escalating guidance, ensuring a safe and respectful environment.
This practical, foundational training is designed for support workers supporting clients with complex behaviours.
Learn to understand behaviour as communication, explore the core principles of Positive Behaviour Support, and gain confidence using the ABC (Antecedent–Behaviour–Consequence) framework. The session also covers how to complete clear, meaningful incident reports that support effective behaviour analysis and planning.
Ideal for new and experienced support staff looking to build strong, person-centred practice from the ground up.
This engaging and practical workshop is designed to build a strong foundation in understanding autism spectrum disorder (ASD) and equips those supporting people on the spectrum with the tools and confidence to provide meaningful, person-centred support.
This training covers key foundations of autism, including myths vs facts, diagnostic criteria, sensory processing, theory of mind, emotional regulation, and the link between autism, mental health, and behaviours of concern.
Participants will also learn practical, everyday strategies such as creating supportive environments, building routines, supporting communication, writing social stories, responding to sensory needs, and using mindfulness to promote emotional wellbeing.
Whether you're new to supporting people with ASD or looking to refresh your knowledge, this workshop will provide clear, practical tools to apply in a variety of support settings.
This essential training equips support workers with the knowledge and skills to confidently support people experiencing mental health challenges. Covering common diagnoses such as depression, anxiety, bipolar disorder, and schizophrenia, the course explores how these conditions impact behaviour, mood, and daily functioning.
Participants will learn practical strategies for responding safely and effectively to episodes of psychosis, managing risks, and promoting emotional wellbeing. Emphasising trauma-informed, respectful care, this training empowers support workers to enhance their confidence and competence in providing compassionate mental health support.
For Behaviour Support Practitioners
Online workshops
Buildwell Behaviour stands out with its focus on real-life application. Professional development content is more than conventional training. Buildwell Behaviour equips you to make a difference while maintaining your own wellbeing.
Build Confidence. Deepen Practice. Lead with Integrity
Specialist Training for Behaviour Support Practitioners
Are you a Behaviour Support Practitioner looking to expand your skills, sharpen your clinical reasoning, and strengthen your impact? Our specialist training suite is designed specifically for practitioners like you—those committed to delivering high-quality, ethical, and person-centred behaviour support aligned with the NDIS Commission’s expectations. Each workshop is grounded in:
- Positive Behaviour Support (PBS) best practice
- Human rights and trauma-informed principles
- Compliance with NDIS Quality and Safeguarding requirements
- Real-world application and critical thinking in complex cases
Whether you're early in your career or looking to take your practice to the next level, these sessions will help you build capability in the areas that matter most—assessment, planning, collaboration, documentation, and reduction of restrictive practices.
This essential training supports NDIS Behaviour Support Practitioners to understand restrictive practices through a human rights lens. Learn about the NDIS rules, the ethical and safety risks involved, and your critical responsibilities as a practitioner.
Grounded in current NDIS legislation and best-practice frameworks, this workshop explores:
- The ethical and safety risks associated with restrictive practices
- How to conduct a robust restrictive practice assessment
- Rules and safeguards for the safe, ethical use of restrictive practices
- Applying PBS principles to guide conversations with support teams and implementers
- Strategies for recommending and supporting reductions in restrictive practices
You’ll build your confidence in aligning with the NDIS Quality and Safeguards Commission requirements while promoting dignity, autonomy, and rights-based care. Perfect for practitioners seeking to strengthen their clinical reasoning, reduce reliance on restrictive interventions, and embed positive, proactive alternatives into behaviour support planning.
Build your confidence. Strengthen your compliance. Deliver quality support with clarity. This essential workshop is designed for Behaviour Support Practitioners who want to deepen their understanding of compliance under the NDIS (Restrictive Practices and Behaviour Support) Rules 2018 and the Specialist Behaviour Support Practice Standards (Module 2a). Delivered in a clear, practical format—with no unnecessary jargon—this session will help you feel more confident in meeting your legislative responsibilities while developing high-quality, defensible behaviour support plans.
- Understand restrictive practice legislation
- Meet plan development & review requirements
- Avoid common compliance pitfalls
Whether you're working independently, in a small team, or within a large organisation, this workshop will provide you with the practical tools and regulatory clarity to meet your obligations—without the overwhelm.
Risk-Informed Behaviour Support: Strategies That Keep People Safe
This practical, hands-on workshop equips Behaviour Support Practitioners with the skills to assess, plan, and respond to escalating behaviours of concern in a way that genuinely manages risk and protects everyone involved.
You’ll learn how to:
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Accurately assess the current risk of each target behaviour and translate this into clear, actionable behaviour support plans.
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Apply critical thinking to develop reactive and response strategies that reduce risk at every level of escalation, including recovery.
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Move beyond generic interventions to implement strategies that truly keep participants, staff, and supporters safe during high-risk situations.
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Integrate risk management into everyday practice, ensuring plans are practical, defensible, and participant-centred.
By the end of the session, you’ll be confident in writing and implementing behaviour plans that not only meet professional standards but make a real difference in safety, consistency, and positive outcomes
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Introduction to Positive Behaviour Support This module provides a clear foundation in the principles and process of Positive Behaviour Support (PBS) as it operates within the NDIS behaviour support system. Participants will explore the core values that underpin PBS — including human rights, quality of life, and least-restrictive practice — and how these translate into the NDIS behaviour support pathway, from referral and assessment through to plan development, implementation, review, and regulatory oversight. The module establishes a shared, compliant understanding of:
This creates the foundation for safe, ethical, and defensible behaviour support practice across all subsequent training modules.
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This specialised training is designed to equip Behaviour Support Practitioners with the skills and confidence to conduct comprehensive, evidence-informed Functional Behaviour Assessments (FBAs) for people with disability. The training takes a social-ecological approach, encouraging practitioners to go beyond the individual and explore how settings, relationships, routines, and systemic factors contribute to behaviours of concern. Integrated with this approach is a strong focus on data collection, analysis, formulation, and the use of appropriate functional assessment tools—ensuring practitioners can link behaviour to its underlying function and design support plans that truly make a difference. Gain skills to conduct effective Functional Behaviour Assessments (FBAs) that guide ethical, person-centred support. Learn how to assess social and environmental influences, choose and apply the right tools (e.g., ABC charts, scatterplots, MAS/QABF), analyse behaviour data, and develop clear behavioural formulations. Link your assessments to proactive, trauma-informed strategies that reduce risk and restrictive practices and build long-term positive outcomes. Gain the tools, structure, and confidence to complete FBAs that are ethical, effective, and impactful.
This module supports Behaviour Support Practitioners to translate Functional Behaviour Assessment (FBA) findings into clear, lawful, and clinically sound behaviour support plans that actually work in real service settings.
Participants will learn how to:
- synthesise assessment data into logically linked, function-driven strategies
- write interventions that reduce risk, build skills, and improve quality of life
- ensure strategies are trauma-informed, strengths-based, and socially valid
- meet NDIS legislative requirements and the expectations of BSPQE-II
- produce plans that are practical for staff to implement and defensible under scrutiny
A strong focus is placed on how BSPs write — including strategy structure, language, length, and clarity — so that plans guide consistent, ethical, and effective support rather than create confusion, drift, or risk.
For optimal learning, completion of Buildwell Behaviour’s Functional Behaviour Assessment training is strongly recommended prior to this module.
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Implementing, Monitoring and Review This module builds Behaviour Support Practitioners’ capability to ensure Behaviour Support Plans are implemented safely, consistently and lawfully in real-world service environments. It focuses on how BSPs move beyond writing plans to governing practice, including meeting NDIS legislative and practice standard requirements for implementation, monitoring, review, and continuous improvement. Participants will learn how to:
The module also addresses how BSPs should use incident data, outcome measures, and practitioner reflection to drive safe decision-making, rather than relying on anecdote or crisis-driven change. A strong emphasis is placed on:
Participants will leave with practical tools and frameworks for:
This module positions implementation and review not as administrative tasks, but as a core safety and governance function of the Behaviour Support Practitioner.
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Build the interpersonal and communication skills that set exceptional Behaviour Support Practitioners apart.
Interpersonal Mastery in Behaviour Support
This module builds the relational and communication capability that underpins safe, ethical, and effective Behaviour Support practice in the NDIS.
Behaviour Support Practitioners do not work in isolation — they operate within complex systems involving participants, families, support teams, providers, and regulators. This workshop focuses on how BSPs use relationship as a clinical tool to create the psychological safety, trust, and collaboration required for Behaviour Support Plans to be understood, accepted, and implemented well.
Participants will develop skills in:
- fostering psychological safety for both the person and those implementing support
- influencing without coercion, including gaining buy-in to plans and reducing resistance
- navigating conflict, rupture, and distrust in high-risk or high-stress systems
- communicating clearly and respectfully across multidisciplinary and organisational boundaries
Through applied examples and scenario-based learning, practitioners will strengthen their ability to engage people in a way that supports dignity, compliance, and positive behaviour change, even when situations are complex, emotional, or under scrutiny.
This module positions interpersonal skill not as a soft extra, but as a core clinical competency of the Behaviour Support Practitioner.
Sustaining Yourself in Behaviour Support: Boundaries, Resilience, and Wellbeing
The role of an NDIS Behaviour Support Practitioner comes with unique pressures—complex caseloads, navigating family and provider dynamics, high compliance demands, and the emotional toll of supporting people with behaviours of concern. Without the right strategies, these challenges can lead to stress, blurred boundaries, and burnout.
This workshop equips BSPs with practical tools to protect their wellbeing and strengthen their professional practice. Learn how to set and maintain healthy boundaries, communicate effectively under pressure, and build resilience in the face of complex demands. With evidence-informed self-care strategies and reflective practices, you’ll gain the skills to sustain both your impact and your career in behaviour support.
This module provides Behaviour Support Practitioners with a clear understanding of the NDIS Behaviour Support Practitioner Competency Framework, including how it is used to guide capability, progression, and endorsement.
Participants will explore:
- the structure and intent of the framework
- the expectations at different BSP levels
- how competencies are evidenced through practice, supervision, and documentation
- and how the framework is applied in organisational and regulatory contexts.
The session supports practitioners to understand where they sit, what is required to progress, and how to align their professional development, supervision, and practice with NDIS expectations.
This training provides behaviour support practitioners with information about trauma, its neurological and behavioural effects, and the relationship between trauma, behaviours of concern, and emotional dysregulation. This training covers the core trauma-informed principles (like safety, trust, and empowerment), and offers guidance on how to include practical, trauma-informed strategies in behaviour support plans, focusing on safety, connection, and empowerment. The session also introduces the Nurtured Heart Approach® as a trauma-informed framework that builds emotional safety, trust, and resilience through strength-based, respectful interactions. Participants will leave with a deeper understanding of trauma and a practical framework—through the Nurtured Heart Approach®—to support people with complex needs in safe, consistent, and respectful ways.
Empower yourself to lead, guide, and lift the standard of behaviour support practice. This in-depth training is designed for Senior Behaviour Support Practitioners, Team Leaders, and Clinical Supervisors who are responsible for mentoring practitioners and ensuring high-quality behaviour support plans. You’ll learn how to provide effective, strengths-based supervision that promotes practitioner growth, professional reflection, and skill development.
The session also covers best practices in quality assurance—equipping you to critically assess reports for clarity, clinical reasoning, person-centred language, ethical alignment, and compliance with NDIS Behaviour Support Plan Quality Standards and legislative requirements.
Participants will learn to:
- Facilitate reflective and developmental supervision sessions
- Promote ethical, trauma-informed, and evidence-based practice
- Identify and correct common gaps and compliance issues in reports
- Use structured review tools to assess quality and impact
- Support practitioner growth in functional assessment, formulation, and plan development
- Strengthen documentation to ensure defensibility and alignment with audit expectations
Whether you’re new to a leadership role or looking to refine your supervision and QA systems, this training provides the tools to build confident teams and uphold excellence in behaviour support delivery.
More details coming soon!
More details coming soon!
Bundle 1: Buildwell BSP Foundations Pathway
Includes
- Intro to PBS
- FBA
- Designing Safe Response Strategies
- Intervention Plans
- Interpersonal Skills
25 hours of specialist BSP training
Bundle 2: Buildwell PBS the Framework & and the Practice- Full Suite
- Complete all eight (8) of the ‘PBS the framework & and the practice’ training sessions (35 hrs).
- 3 hours of 1:1 coaching
- Training covers the entire PBS capability lifecycle
- Aligned to BSPQE-II, Module 2A and RP Rules, and NDIS BSP Competency Framework
Bundle 3: Buildwell NDIS BSP Professional Formation Pathway
It includes:
- Buildwell PBS: Framework & the Practice – Full Suite (35 hrs + 3 hrs 1:1)
- Restrictive Practices Intensive
- NDIS BSP & Provider Compliance Intensive
For more details and pricing for these bundles contact: reception@buildwellbehaviour.com.au
Testimonial
For Parents and Carers
The Nurtured Heart Approach® (NHA) for Parents
Helping your child build confidence, resilience, and connection—one moment at a time
The Nurtured Heart Approach® (NHA) is a positive, relationship-based way of supporting children with strong emotions and challenging behaviours. It helps parents like you focus on your child’s strengths and successes, even in the toughest moments, to build their inner confidence and emotional resilience.
How NHA Supports Your Family
- Creates a sense of safety – Instead of reacting to difficult behaviours, NHA encourages you to notice and celebrate the times your child shows effort, kindness, or control—helping them feel safe and understood.
- Builds trust and connection – By recognising your child’s positive choices and values, you deepen your relationship and help them feel truly seen and loved.
- Boosts your child’s self-esteem – NHA helps your child see themselves as capable and strong by focusing on what they do well, not just what’s challenging.
- Sets clear and calm boundaries – Using gentle “reset” techniques, you can guide your child without yelling or punishment—creating a calmer, more respectful home environment.
NHA is more than just a way to manage behaviour—it’s a way to nurture your child’s heart and spirit, helping them grow with confidence and hope. It gives you practical tools to stay connected and calm, even when things get intense.
Online Workshops
Buildwell Behaviour stands out with its focus on real-life application. Professional development content is more than conventional training. Buildwell Behaviour equips you to make a difference while maintaining your own wellbeing.
Coming Soon Self-Paced Webinars
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Transform your organisational capabilities with customised training programs and expert supervision. We are ready to craft solutions that fit your business environment perfectly. Initiate a conversation with us to explore how our services can support your success.